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Terms & Conditions
Terms & Conditions
Terms & Conditions
Customer Service
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment & Promotions
- Viewing Orders
- Updating Account Information
- Shipping & Delivery
- We currently offer USPS Priority Mail service. This affordable service usually has packages delivered within two to three days and is more afforadable than other shipping methods. The shipping rates are provided through dedicated servers with the USPS, so you are charged the exact shipping rate, nothing more. We do not add any handling charges.
- Privacy & Security
- Pirates Port Trading Company LLC does not collect or share any information regarding visitors to our website. All customers have the right to opt-in or opt-out of our mailing list at any time. Your personal information will not be sold or exchanged with any other business or personal entity. All credit card information is tramitted directly to our merchant processor using an encrypted format. At no time do we view or have access to your credit card information. Any information submitted by the customer on a voluntary basis, such as a survey or questionnaire content, is for internal use only and for the purpose of improving the efficiency and content of our website and customer service.
- Returns & Replacements
- We strive for complete customer satisfaction. If there is any problem with your order, please contact us within 48 hours of receiving the product at Customer Service or (800) 734-8630. We will do our best to resolve the situation.
- Ordering
- Orders are processed once we receive notification of payment through the PayPal payment gateway. By using PayPal, we are able to accept all major credit cards. At no time do we view or have access to your credit card number or information. Once PayPal has verified your information, we are notified and your order is processed. Most orders are processed and shipped within 24 hours. If there are any delays or problems with your order, we will notify you be e-mail as to the reasons and remedies. We are a verified PayPal merchant.
- Payment & Promotions
- Payment is currently through PayPal, we hope to add Google Payment in the near future. We have chosen PayPal as the costs of establishing and maintaining a merchant account is very expensive and those costs would have to be passed on to our customers, something we do not wish to do. Occasionally we offer special promotions such as free shipping or a percentage off the total purchase price. These promotions will be displayed on both our home page and checkout page.
- Viewing Orders
- If you decide to set up an account with us, you can view your order at any time by logging onto your account and accessing your orders. If you chose to check out as a guest, you may view your order by emailing us at Customer Service and we will provide you with an update to any outstanding orders you may have with us.
- Updating Account Information
- You may update your account information at any time by clicking on the 'My Account' tab at the top of each page and then logging using your user name and password. If at any time you require your password reset, please email us at Customer Service. We only store the required information necessary to deliver our product to your address.
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